Start here
Every balance has a job.
Wallet funds, Gaming Balance, bonus funds and withdrawable funds are different. Start with the action you want to take.
Which balance should you check?
- Wallet balance
- Tokens held in your account wallet. Use these for wallet swaps or a top-up. They are not automatically ready to wager.
- Gaming Balance
- USDC available in your gaming account. Bets, wins and top-ups affect this balance.
- Bonus balance
- Promotional funds with their own conditions. They are not the same as unrestricted cash.
- Withdrawable now
- The amount currently available to withdraw after applicable limits, wagering rules and in-play activity. Use this amount when requesting a withdrawal.
Bankroll and staking stay separate.
A $TLP position is a share of the house bankroll. A $TOP stake is a staking position. Neither is part of your spendable Gaming Balance. Their withdrawal and cooldown rules are different.
If a balance has not updated.
Check the account
Confirm you are signed in with the expected email or wallet.
Check the transaction
A wallet approval or submitted transaction is not the same as a confirmed top-up. Check the transaction status.
Check the right balance
A wallet transfer may have arrived without a Gaming Balance top-up. Avoid submitting again while a previous transaction is still pending.